Friday, October 23, 2009

What a library catalog really needs

After 8 years of supporting a public library catalog, I think I know a thing or two about the failings of catalog systems. I recently viewed a sales presentation on SirsiDynix Enterprise, an add-on catalog product. It was woefully off the mark on what a library catalog needs.
  1. Stability - a catalog system needs to be rock solid and go down very seldom. I am surprised how often our current catalog server goes down and services need restarting. Will buying a catalog add-on product make our catalog more stable? I think not, they need to give me a more stable system not a band-aid.
  2. Reliability & Low Maintenance - It is ridiculous the amount of manual reindexing required to keep our current system working properly. This should all be automated. Staff shouldn't have to manually run indexing programs to keep the system working correctly. Will adding Enterprise help to automate mass indexer?
  3. Fuzzy-logic spell check - Enterprise did offer this, but when I mistype a title, the system should be smart enough to give me close approximations. The Enterprise suggestions weren't as good as Amazon's system. With Amazon, it offers book results that are currently popular, with Enterprise, it only offers word correction suggestions.
  4. Suggestions - If you like this, try this - Another of Amazon's strong points is offering suggestions of other similar books, I didn't see Enterprise offering this. Why can't they program the catalog to suggest the most popular books based on the number of checkouts? When I search for a book, I don't care if it is the 25th edition or the 1st edition, can't they program the catalog so that it's smart enough to say you want Grapes of Wrath - here's the most popular one (based on number of checkouts).
  5. Book reviews and ratings - Enterprise did offer this. These days a good catalog system will allow people to rate books and reviews.
  6. Book Lists - Amazon lets users create book lists and an inventory of their books. The My List feature of our current catalog is terrible. It limits the amount of books that users can keep. I think Enterprise's limit was 200, and with every upgrade we've had, the users' lists were wiped out. I have no faith that our catalog system won't lose a users' list.
  7. Facebook Apps - I don't think Amazon has this yet, but I currently use weRead and it lets me share books I'm reading with my Friends, keep track of books that I want to read, currently read, and have read. Furthermore, there's a handy link that says "Buy this book" or "Find this at a library" that connects to Worldcat which really should be connecting directly to my library's catalog.
  8. iPhone App - We're on Horizon, but this should be standard in an ILS vendor's catalog offerings.
  9. Large Results Display - The Enterprise result screen was a small square in the middle. It should be like Amazon's and show me the book and its cover in large bright color across the screen. I shouldn't have to be distracted by two side columns of extraneous info.
  10. Show me Catalog Holdings Only by Default - SirsiDynix seemed very proud of the fact that Enterprise can offer federated searching - pulling in results from the Internet, Databases, etc. When users come to a library catalog they want to find the library's books not other stuff that would only confuse them.

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